FAQ

  • Shipping Policy for Kit Lab Canvas

    Effective Date: October 2023

    At Kit Lab Canvas, we are committed to providing you with high-quality canvas prints and ensuring that your shopping experience is seamless and hassle-free. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your canvas prints.

    1. Shipping Zones

    We offer shipping services within the United States, Canada and Internationally. Please note that shipping fees and delivery times may vary depending on your location. We are constantly working to expand our shipping coverage to serve our customers better.

    2. Shipping Times

    The processing time for your order typically takes 2-3 business days. Once your order is processed, the estimated shipping times are as follows:

    - Within the United States & Canada: 3-7 business days

    - International Orders: Shipping times may vary depending on your location, ranging from 7-21 business days.

    Please keep in mind that these are estimated delivery times, and actual delivery times may vary due to factors beyond our control, such as customs delays or extreme weather conditions.

    3. Shipping Fees

    Shipping fees are calculated based on your location, the size of the canvas prints, and the shipping method chosen during the checkout process. You will be able to view the shipping costs before finalizing your order.

    4. Order Tracking

    We provide order tracking information for all shipments. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also track your order by logging into your Kit Lab Canvas account.

    5. Shipping Carriers

    We partner with reputable shipping carriers to ensure the safe and timely delivery of your canvas prints. The shipping carrier used for your order will depend on your location and the shipping method selected.

    6. Shipping Address

    Please ensure that you provide accurate and complete shipping information during the checkout process. Any inaccuracies in the shipping address may lead to delays or lost shipments, and Kit Lab Canvas cannot be held responsible for such issues.

    7. Shipping Insurance

    We take great care in packaging your canvas prints to minimize the risk of damage during transit. However, in the unlikely event that your order arrives damaged, please contact our customer support team within 7 days of receiving your order. We may require photos or other documentation to process a replacement or refund.

    8. International Shipping

    For international orders, please be aware that customs duties, taxes, and import fees may apply. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. Kit Lab Canvas is not responsible for any additional charges incurred during customs clearance.

    9. Delivery Issues

    If you experience any issues with the delivery of your canvas prints, please contact our customer support team as soon as possible. We will work diligently to resolve any problems and ensure that you receive your order.

    10. Changes to Shipping Policy

    Kit Lab Canvas reserves the right to make changes to this Shipping Policy at any time without prior notice. Any updates or modifications will be posted on our website.

    By placing an order with Kit Lab Canvas, you agree to abide by the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team.

    Thank you for choosing Kit Lab Canvas. We look forward to delivering beautiful canvas prints to your doorstep.

  • Return Policy for Kit Lab Canvas

    Effective Date: October 2023

    At Kit Lab Canvas, we are committed to providing you with high-quality canvas prints that you will love. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

    1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    - You must initiate the return process within 30 days of receiving your canvas print.

    - The canvas print must be in its original condition, with no signs of damage, wear, or alterations.

    - Returns will only be accepted for products purchased directly from Kit Lab Canvas. If you purchased a canvas print from a third-party seller, please contact them for their return policy.

    2. Initiate a Return

    To initiate a return, please follow these steps:

    - Contact our customer support team at info@kitlabcanvas.com to request a return authorization (RA) number.

    - Pack the canvas print securely in its original packaging or a suitable alternative to prevent damage during transit.

    - Include a copy of your order invoice or packing slip in the return package.

    - Clearly write the RA number on the outside of the package.

    3. Return Shipping

    Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your canvas print. Kit Lab Canvas is not responsible for items lost or damaged during the return process.

    4. Refunds

    Once we receive and inspect the returned canvas print, we will process your refund within 3 days. The refund will be issued to the original payment method used for the purchase, excluding any shipping fees.

    5. Damaged or Defective Products

    If your canvas print arrives damaged or with a manufacturing defect, please contact our customer support team immediately. We will provide instructions for returning the damaged item and will arrange for a replacement or refund, including return shipping costs.

    6. Exchanges

    We do not offer direct exchanges. If you wish to exchange a canvas print for a different size or design, you will need to follow the return process as outlined above and place a new order for the desired item.

    7. Changes to Return Policy

    Kit Lab Canvas reserves the right to make changes to this Return Policy at any time without prior notice. Any updates or modifications will be posted on our website.

    By placing an order with Kit Lab Canvas, you agree to abide by the terms and conditions outlined in this Return Policy. If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team.

    Thank you for choosing Kit Lab Canvas. We are dedicated to ensuring your satisfaction with every purchase.

  • Custom Order Policy for Kit Lab Canvas

    Effective Date: October 2023

    At Kit Lab Canvas, we understand that you may have unique preferences and requirements for your canvas prints. That's why we offer a custom order service to cater to your individual needs. This Custom Order Policy outlines the terms and conditions related to placing and fulfilling custom orders.

    1. Custom Order Requests

    To request a custom order, please contact our customer support team at info@kitlabcanvas.com. Provide us with as much detail as possible about your customization preferences, including but not limited to:

    - Canvas size

    - Image or artwork specifications

    - Special requests or additional design elements

    Our team will work closely with you to understand your vision and provide you with a customized quote based on your requirements.

    2. Custom Order Approval

    Once we have received your custom order request and discussed the details, we will provide you with a formal quote, including the total cost, estimated production time, and any other relevant information. You must review and approve the quote before we proceed with production.

    3. Payment

    Custom orders require payment in full before production begins. We accept various payment methods, including credit/debit cards and electronic payment options. Please refer to our Payment Policy for more details.

    4. Design Approval

    For custom orders that involve specific design elements or artwork provided by you, we will provide a digital proof for your approval before production. It is your responsibility to carefully review and approve the design to ensure it meets your expectations. Once you have approved the design, we will proceed with production.

    5. Production Time

    The production time for custom orders may vary depending on the complexity of the customization and our current workload. We will provide you with an estimated production timeline when you receive your quote. We make every effort to complete custom orders in a timely manner.

    6. Changes to Custom Orders

    If you wish to make changes to an approved custom order after production has started, please contact our customer support team immediately. Additional charges and production delays may apply depending on the nature of the requested changes.

    7. Returns and Refunds

    Custom orders are non-refundable once production has begun. We take great care to ensure that custom prints meet your specifications and quality standards. If there are issues with the final product, please contact our customer support team, and we will work to address the problem to your satisfaction.

    8. Copyright and Ownership

    When providing artwork or images for custom orders, you must have the necessary rights and permissions to use and reproduce the content. Kit Lab Canvas is not responsible for any copyright infringement issues related to custom orders.

    9. Changes to Custom Order Policy

    Kit Lab Canvas reserves the right to make changes to this Custom Order Policy at any time without prior notice. Any updates or modifications will be posted on our website.

    By placing a custom order with Kit Lab Canvas, you agree to abide by the terms and conditions outlined in this Custom Order Policy. If you have any questions or need assistance with a custom order, please don't hesitate to contact our customer support team.

    Thank you for choosing Kit Lab Canvas. We look forward to creating a customized canvas print that meets your unique vision and requirements.

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  • Wholesale Policy for Kit Lab Canvas

    Effective Date: October 2023

    At Kit Lab Canvas, we appreciate your interest in our canvas prints for wholesale purposes. This Wholesale Policy outlines the terms and conditions governing wholesale orders with our company.

    1. Eligibility for Wholesale Orders

    Wholesale orders are available to businesses and organizations that meet our wholesale eligibility criteria. To be eligible, you must:

    - Provide a valid business license or tax ID number.

    - Demonstrate a genuine intent to resell our products.

    - Agree to abide by the terms and conditions outlined in this Wholesale Policy.

    2. Wholesale Pricing

    Wholesale pricing is available for bulk orders of canvas prints. Wholesale prices are subject to change, and the final pricing will depend on the quantity and specific products ordered. Please contact our wholesale department at info@kitlabcanvas.com to request a wholesale price list and discuss your specific needs.

    3. Minimum Order Requirements

    We have minimum order requirements for wholesale orders to ensure that we can efficiently process and fulfill your request. These requirements may vary depending on the products and quantities you wish to purchase. Our wholesale team will provide you with the minimum order details based on your specific request.

    4. Ordering Process

    To place a wholesale order, please follow these steps:

    - Contact our wholesale department at info@kitlabcanvas.com to discuss your requirements, receive pricing information, and obtain a quote.

    - Review and confirm the quote provided by our team.

    - Provide the necessary payment and shipping information to finalize your order.

    5. Payment Terms

    Payment for wholesale orders must be made in full before production and shipping. We accept various payment methods, including wire transfers and credit/debit cards. Our wholesale team will provide you with payment details.

    6. Production and Lead Times

    The production and lead times for wholesale orders may vary based on the size and complexity of the order. We will provide you with an estimated timeline when you confirm your order. We strive to complete wholesale orders efficiently to meet your business needs.

    7. Shipping and Delivery

    Shipping fees for wholesale orders are the responsibility of the buyer. We offer various shipping options to accommodate your needs. You can choose your preferred shipping method during the order placement process. Please refer to our Shipping Policy for more details.

    8. Returns and Refunds

    Wholesale orders are subject to a separate return and refund policy, which will be provided to you upon request. Please contact our wholesale department if you have any concerns regarding returns or refunds for wholesale orders.

    9. Changes to Wholesale Policy

    Kit Lab Canvas reserves the right to make changes to this Wholesale Policy at any time without prior notice. Any updates or modifications will be communicated to our wholesale partners.

    By placing a wholesale order with Kit Lab Canvas, you agree to abide by the terms and conditions outlined in this Wholesale Policy. If you have any questions or need assistance with a wholesale order, please contact our wholesale department.

    Thank you for considering Kit Lab Canvas for your wholesale canvas print needs. We look forward to building a successful business partnership with you.